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Helps Telecom operators (wireless or fixed lines) to improve how it conducts its functions and activities in order to reduce overall costs, provide more efficient use of resources, and better support customers. It introduces the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers, while removing unnecessary, non-value added work. |
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Telecom Operators -especially G.S.M. operators- have special requirements and terminology. This includes, software packages (systems), work methods, way of thinking and operational procedures. The most importantly, is the way of communicating with Telecom. Staff, how to capture their requirements and how to understand their operations and procedures. |
- Defining Insurance types and amounts (Roaming insurance, Local, ...etc)
- Collecting insurance deposits from Subscribers.
- Paying back insurance deposits to Subscribers.
- This mechanism has clear flow sequence with approvals and email alerts across the whole process.
- It is optionally coordinated with the customer care.
- Customer care may request to deduce any pending bills from the deposited amount before it is given back to the customer.
- It is also able to handle ability of Subscribers to switch to another insurance type with flexible management of differences.
- Approval and rejection by the finance department with full accounting and GL integration.
- Full Documentation and Logging of all steps.
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Purchasing goods by subscribers can be paid by: - Cash Payments, Cheques, Credit Cards.
- Installments on Subscriber bill.
- Discount in return for subscriber commitment to work with the company for a specified period of time.
- Any combination of the above.
Installments: Instead of paying whole invoice amount in cash or cheques, subscriber can divide the amount or part of it on their subsequent bills. Either, the installments follow a certain predefined regulations or are flexible to be handled by the system user. This may include, number of installments, maximum period or month etc. Commitments: Commitment means that the subscriber is committed to use the services of the Telecom operator in return for part of the amount he is going to pay. Commitment may range from 0% (no commitment) to 100% (Subscriber pays no money, whole amount is used as a commitment). Any combination of cash, installment and commitment can be valid as the following example: | Total Invoice amount | =1500 | | Customer cash payment | =500 | | Commitment discount | =400 | | Installment (6 X100) | =600 |
| | Total | 1500 | |
Uses bar codes and serial numbers for: - Handsets (IME number and MSN).
- Vouchers (scratch cards) with different values.
- SIMS serial numbers.
- Starter Kit (whereby SIMS and voucher (scratch cards) are combined together to produce a new starter kit).
- Full package.
- Fixed assets.
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Starter Kits.
Perfect ERP can assemble Starter Kit, whereby SIMS and voucher (scratch cards) are combined together to produce a new starter kit with new serial (bar code) numbers. Full packages.
Perfect ERP can assemble full package, whereby Starter Kit or SIMS and Handset are combined together to produce a new full package with new serial and bar code numbers. In addition, any new product can be assembled by defining its new production (assembling) formula. |
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Perfect Fixed Assets module implements special requirements for Network structure and locations. It provides a wide area of tools to analyze all aspects of network. This includes installation, moving and additions to the network assets. The depreciation data can be viewed in different levels, by network level (i.e. components), and location. |
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Perfect ERP can be integrated with other package such as Billing system, Archiving packages, Customer Care system, Oracle Financial package and any other systems. |
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Perfect products support items warranties and maintenance (for handsets). |
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This system is dedicated for Telecom companies. |
Perfect Point Of Sale system consists of two main sub modules: - POS Management (Sale Manager).
- Point of Sales (POS).
It works as POS and/or One Stop Shop (OSS). Integrated with Oracle Financial Package (as a back end). |
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The System has a special module for corporate sales where the user is able to handle sales of numerous items in few clicks. Items can be associated with mobile numbers and uploaded from large excel files. |
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It is an affordable, easy-to-use, Windows and Web-based e-procurement software system that can be used to significantly reduce purchasing and related supply chain management costs. |
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